Engagement With Stakeholders On Passenger Rights And Consumer Protection Directives


Engagement with Stakeholders on Passenger Rights and Consumer Protection Directives

For Immediate Release

Ghana has ratified the Montreal Convention of 1999, which deals with passenger rights and protection. The provisions of the Montreal Convention have been made applicable to domestic air travel in respect of the rights of passengers to compensation in the event of flight delays, damage and loss of baggage, etc. These provisions have been incorporated into the Second Schedule of the Ghana Civil Aviation (Amendment) Act, 2016 (Act 906).

The Ghana Civil Aviation Authority (GCAA) has further prepared Draft Passenger Rights and Consumer Protection Directives which address consumer protection issues and set out types of compensation for overbooking, denied boarding, delays and cancellation of flights, amongst others.

These Draft Directives have been published on the website of the Authority.

Comments are therefore invited from the public to be forwarded to the following email addresses:



The GCAA will hold a workshop with stakeholders on the 13th September, 2017, at the Ghana Civil Aviation Training Academy (GATA) at the Kotoka International Airport, Accra at 10:00am prompt.

The General Public is cordially invited.


Issued by the Ghana Civil Aviation Authority,

Kotoka International Airport – Accra

Tel: (0)30 – 2776171

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.”>info@caa.com.gh or This email address is being protected from spambots. You need JavaScript enabled to view it.”>licc@caa.com.gh

Date – Wednesday, 9thAugust, 2017

Twitter: @GhCivilAviation

Resources for Editors

About GCAA:

Established in 1986, the GCAA is the regulatory agency for air transport in Ghana. It provides air navigation services (air space management) within the Accra Flight Information Region (FIR), licenses air transport operators, and certifies aerodromes and the construction, operation, and maintenance of navigational sites in the country.

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