Flight Delays & Cancellations
If your flight is delayed or cancelled, you may be entitled to support or compensation. GCAA ensures airlines follow the right procedures and treat passengers fairly.
What Do You Want to Do Today?
We are here to support you. You can report a problem, check the progress of your complaint, or read about your rights as a passenger.
Lodge Complaint
Report any problem you faced with an airline or service provider quickly through our online form.
Track Complaint
Check the current status of your complaint and get updates as we work on it.
Passenger Rights
Know your rights as a passenger and what support GCAA can give you under aviation rules.
Simple Steps to Resolution
From reporting your problem to getting feedback, here’s how GCAA handles your complaint step by step.
First Talk to the Airline or Service Provider
Please make sure you have already reported your issue to the airline or service provider before bringing it to GCAA.
Send Your Complaint to GCAA
If you are not satisfied with the response from the airline or service provider, fill our complaint form and send it to us.
We Review Your Complaint
Our team will go through your complaint carefully and make sure all the information provided is correct.
Investigation
We will contact the airline or service provider and gather all the necessary details to properly handle your case.
Feedback & Resolution
You will receive feedback on the outcome of your complaint, with follow-up support to make sure you are satisfied.
Ready to Make a Complaint?
If your issue was not solved by the airline or service provider, bring it to GCAA. We are here to step in and assist you.