What You Will Learn

Upon completing this course, you will have the skills to;

• Understand how Airlines and Airports operate in relation to the provision of
  Passenger Service.
• Learn about Passenger and baggage check-in procedures, including
  Passengers with special need.
• Interpret the respective regulatory requirements relate to Passenger and
  baggage transport.
• Understand how computer reservations and departure control system operate.
• Ensure safe and secure Passenger and baggage transport.
• Provide superior customer service in the demanding customer facing
  environment.
• Learn about latest Technological Innovations in Passenger Services.
• Add value to existing and future employers looking to hire and retain
  knowledgeable and high performing personnel.

Course Content

Introduction to Airport and Airline Operations

• Computer Reservations (CRs) and Departure Control Systems (DCS)
  functions.
• Passenger and Baggage check-in procedures (Airport and Off-site).
• Conditions of Passenger and baggage carriage, boarding procedures and
  flight close out messaging.
• Dangerous Goods regulations awareness for Passenger Service Agents.
• Managing Passenger interactions.
• Aviation Security procedures for Passenger and baggage transport.
• Enhanced Passenger facilitation, latest innovations and career opportunities.

Instructors

Tuition is undertaken by a team of IATA certified instructors with over several years’ experience in training.

Who should attend?

This course is recommended for;

• Airline Passenger Service staff.
• Ground Handling Agents’ Passenger Services staff.
• Airport Operators’ staff providing Passenger Services.
• Civil Aviation Authorities staff providing Passenger Services.
• Anyone wishing to start a career as a Passenger Service Agent.

Certificate Awarded

An IATA certificate is awarded to participants successfully passing the final exams