What You Will Learn

After completing this course, you will be able to:

• Advise customers on passport and visa requirement, as well as on travel
  insurance options.
• Car rental, hotel accommodation, cruises and prepackaged tour products.
• Provide good customer service and Promotion services and facilities
  available to Airline passengers during their travel.
• Interpret standard industry codes to plan and reserve travel itineraries.
• Sell rail travel retain customer loyalty.
• Use the Global Distribution System to make and maintain reservations
  and issue travel documents.

Course Content

• The Travel and Tourism industry and the working environment for travel
  professionals.
• Geography and industry codes.
• Travel documents and the airline passenger experience.
• Air transport products and services.
• Rail, hotel, car rental, cruise and tour products.
• Customer service principles.
• Airfares and ticketing.
• The Amadeus system functionality.

Instructors

Tuition is undertaken by a team of IATA certified instructors with over several years’
experience in training.

Who Should Attend

• Travel agents.
• Airline Reservation agents.
• Tour Operators.
• Call center agents.

Certificate Awarded

By successfully completing the examination, you will receive the Foundation in
Travel and Tourism Diploma.

Duration

Each IATA foundation in Travel and Tourism diploma training is held for 9 (nine)
weeks during the month January, June and October.

External Examination

External examinations leading to the award of a diploma are organized by IATA 4
times each year and are held during the month of March, June, September and
December.