Performance Management Reviews And Appraisal In The Aviation Industry


The Performance Management Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers. This course examines the importance of an effective performance management system in helping aviation organizations define and achieve short and long term goals. It explains and reinforces the concept that performance management is not a one-time supervisory event, but an ongoing process of planning, facilitating, assessing, and improving individual and organizational performance. In addition, the course emphasizes the importance of measuring the effectiveness of human resource activities that are designed to enhance individual and organizational performance in the aviation context.

Place Duration Date Range Fees
GATA  3 Days  On Request GHS 1200.00

What you will Learn

Understand the performance management is an ongoing process that includes the interrelated components of prerequisites, performance planning, performance execution, performance assessment, performance review, performance renewal and recontracting.

Conduct a job analysis to determine the job duties, knowledge, skills, and abilities (KSAs) and working conditions of a particular job.

Write a job description that incorporates the KSAs of the job and information on the organization and unit mission and strategic goals.

Understand the value of Performance Management to their organisations and staff and be fully conversant with appraisal processes.

Conduct effective appraisal meetings by inspiring, engaging and developing their staff to deliver higher levels of performance.

Set and write SMART objectives for themselves and their direct reports

Identify suitable KPIs for their staff and manage these KPIs.

Understand and use Behavioural Competencies to evaluate the relevant behaviours for their employees.

Objectively measure performance using established rating systems

Set Individual Development Plans

Performance Management SystemWhat is Covered

Performance execution

Performance assessment

Performance review

Performance renewal and recontracting

Conducting effective performance appraisal meetings

Conducting effective performance appraisal meetings

Planning and preparing for a performance appraisal meeting.

Structuring an effective appraisal meeting – agenda.

Conducting effective performance appraisal meetings.

Giving and receiving feedback

Appraisal techniques – praising, criticizing, questioning, listening and summarising

Appraising difficult employees.

Dos and don’ts and common errors.

Monitoring and reviewing – the talent matrix

Identifying training and development needs

Setting Objectives

Why set objectives – benefits

Vision, mission, strategic objectives – cascading down to employees.

Determining the ‘content’ and ‘format’ of objectives.

Setting individual SMART/ SMARTER objectives.

Key Performance Indicators and measuring KPIs.

Linking KPIs to Key Result Areas

Achieving objectives through action plans.

Competency Framework

The Behavioural Competency Framework and its application to performance enhancement

Measuring behavioural indicators and assigning proficiency levels

Assessing performance against job-related behavioural competencies

Knowledge Outcomes

This course contributes to the following program learning outcomes to;

Design an organizations performance management process that is compliant with the law and supports organizational mission and strategy.

Compare and contrast various organizational performance management programs and best practices and define attributes of effective performance management systems.

Employ job-related performance standards and performance indicators that reflect the employees’ range of responsibilities.

Assess how increased employee involvement can contribute to effective performance and coach employees to identify career paths and resources available to support individual development.

Identify and communicate appropriate actions with employees (e.g. training and development, wage increase, promotion, bonus etc.) based on their performance strengths and weaknesses.

Learning Activities

Experiential learning

Lecture with discussion

Case study


Basic understanding of PMS

Target Audience

The Performance Management Training Workshop is aimed at all those who are responsible for appraising their staff, whether supervisors or senior managers in airline operations, cargo agents. airport operations, The programme is also aimed at those in Human Resources who have responsibility for administering and overseeing their organization’s PMS and potentially supporting the appraisees and appraisers.

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