IATA PASSENGER GROUND SERVICES (PASSENGER HANDING)

What You Will Learn

Upon completing this course, you will have the skills to;
• Understand how airlines and airports operate in relation to the provision of
passenger service.
• Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
• Interpret the respective regulatory requirements relate to passenger and baggage transport.
• Understand how computer reservations and departure control system operate.
• Ensure safe and secure passenger and baggage transport.
• Provide superior customer service in a demanding customer facing environment.
• Learn about the latest technological innovations in passenger services.
• Add value to existing and future employers looking to hire and retain
knowledgeable and high performing personnel.

Course Content

❖ Introduction to airports and airline operations
❖ Computer reservation (CRS) and Departure Control Systems (DCS) functions
❖ Passenger and Baggage check-in procedures (airport and off-site)
❖ Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
❖ Dangerous Goods regulations awareness for passenger service agents
❖ Managing passenger interactions
❖ Aviation security procedures for passenger and baggage transport
❖ Enhanced passenger facilitation, latest innovations and career opportunities

Instructors

Tuition is undertaken by a team of IATA certified instructors with over several years’
experience in training.

Who should attend?

• This course is recommended for:
• Airline passenger service staff
• Ground Handling Agents’ passenger services staff
• Airport operators’ staff providing passenger services
• Civil aviation Authorities’ staff providing passenger services
• Anyone wishing to start a career as a passenger service Agent

Certificate Awarded

An IATA certificate is awarded to participants successfully passing the final exams

Duration

Each IATA foundation in Travel and Tourism Diploma training program is held for 9 (nine)
weeks during the month January, June and October.

External Examinations

External examinations leading to the award of a diploma are organized by IATA4 times
each year and are held during the month of March, June, September and December.

CONTACT US:
CALL OR WHATSAPP: +233 246 146 038 OR +233 244 434 648
E-MAIL: gata@caa.com.gh

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