Employee Engagement For High Performance in Aviation
Place |
Duration |
Date Range |
Fees |
GATA |
3 Days |
On Request |
GHS 1200.00 |
What you will Learn
Lead/facilitate planned processes of change to diagnose, design, develop, deliver, and assess Employee Engagement for improving company performance;
Develop structured responses to complex contextual factors and trends affecting Employee Engagement and company performance;
Design jobs to motivate and engage
Deploy appropriate Framework and /or Models for delivering high-impact change;
Apply the knowledge of Key Drivers of Employee Engagement in designing appropriate interventions;
Identify the different types of attention
Develop strategies for an engaged workforce
What is Covered
Today’s business reality
Managing times of changing people
What people want; employees versus employers want
Defining engagement
Satisfaction versus engagement
Gallup’s Q12 index of engagement
The engagement business case; the Return on Investment (ROI) of engagement
The Antecedents, Behaviors, Consequences (ABC) model of engagement
Why people do what they do
Carrots or sticks
The ABC model
Behaviour modification
The ABC model for behaviour modification
Antecedents at work
The top engagement antecedents – expectations
What makes consequences effective
Consequences that kill engagement
Positive and negative reinforcement
Organizational tools to communicate expectations
Engagement culture
Things that are important to employees
The drivers of engagement
The building blocks of an engagement culture
Spitzer’s eight desires of motivation and engagement
An employee engagement model
ü Two way communication
ü Trust in leadership
ü Career development
ü Employees role in success
ü Shared decision making
ü Career discussion
ü Employee gatherings
ü The role of values in building a culture of engagement
Knowledge Outcomes
Understand the importance of employee engagement and the key part it plays in business success.
Apply tactics that motivate and engage employees, creating advocates for the business.
Achieve a working environment that encourages employees to excel at work activities.
Ensure talent retention by creating positive working relationships.
Develop a strategy for employee engagement success.
Prevent activities that cause disengagement and disgruntled workers.
Learning Activities
Experiential learning
Lecture with discussion
Case study
Target Audience
Middle/Senior managers, supervisors, human resource managers with some relevant management experience in the civil aviation or airline operations, airport operations, cargo agents, tour operators and freight forwarders
High-potential leaders who will transition into business leadership positions
Executives with significant responsibilities