Effective Supervision Within the Aviation Sector – Ghana Civil Aviation Training Academy

Supervisors are at the sharp end of the business. It is not exaggerating to say that without effective day-to-day supervision of teams, the aviation industry cannot hope to achieve its potential. This training course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or workgroup aviation environment. The course includes developing plans, providing leadership and supervising the of a work team. Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with supervisory skills.

Place	Duration	Date Range	Fees
GATA	3 Days	On Request	GHS 1200.00

What you will Learn

Understand the role of supervisor/leader

Understand the problem-solving process, techniques and approaches used by supervisors

Understand current supervision techniques/models required by supervisors to lead their team

Recognize the importance of maintaining the highest standard of quality in the team

Recognize the need to be in line with the vision and expectations of the organization

Understand the importance of inculcating teamwork for all the members in the department

Supervision ConceptsWhat is Covered

The Role of the Supervisor

Models and Techniques of Supervision

Supervisory Beliefs

Supervisory Platforms as Related to Philosophy

Supervisory Skills

Setting Goals

Communication

Time Management

Managing Conflict

Dealing with Difficult Employees

Your Personal Action Plan

Delegating Effectively: Tapping On Your Best Resources

Quality Assurance – Optimizing Quality at Workplace

Improvising Human Relations – Supervisor’s Role

An Overview of Motivating Skills & Teamwork: The Role of the Supervisor

Knowledge Outcomes

This Supervision Training Course helps people in supervisory roles improves their skills, confidence and general management abilities.

Learn how to set clear expectations for team members Set S.M.A.R.T. goals for team members that motivate & inspire dedication

Learn effective ways of assigning work that’s modified according to each employee & situation

Master techniques to delegate effectively & confidently

Develop approaches to conducting formal feedback sessions

Learn how to provide informal, constructive feedback

Develop priorities & time management strategies as a team leader

Establish conflict resolution strategies

Learning Activities

Class Session

Group Discussions

Simulations exercises

Case studies and Problem

Solving Exercises

Individual assignments

Short Lectures/Presentations

Target Audience

Anyone who is responsible for leading or supervising a team of people in the workplace, i.e. frontline managers, team leaders, supervisors. Middle/Senior managers, supervisors, human resource managers with some relevant management experience in civil aviation or airline operations, tour operations, customer care.

Prerequisites

Some relevant management experience in civil aviation or airline operations