Developing Emotional Intelligence Management in Aviation


Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognize our behaviours, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathise with others, manage stress, overcome challenging situations and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.

This two-day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self- motivation and empathy and also include interpersonal skills. Participants will learn to develop and implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations.

Place Duration Date Range Fees
GATA  3 Days  On Request GHS 1200.00

What will you Learn

Be aware of emotions and the impact they have on their performance

Recognise and understand emotions in others and how to adapt their behaviour to suit

Regulate their emotions and so enhance performance

Handle and inspire emotion in others

What is Covered

What is Social and Emotional Intelligence (SEI)

Self-Regulation/Managing Emotions (ME)

Self Awareness (SA)

Social Awareness (SM)

Relationship Management (RM)

Responsible Decision Making (RDM)

Knowledge Outcomes

Self Management: Goal setting and organizational skills, able to manage stress and emotions, exercise self-discipline, self-motivation.

Self Awareness: Identifying and recognizing emotions, accurate self-perception, strengths, weaknesses and inclinations, needs and values, spirituality.

Social Awareness: Appreciating diversity, respect for others, demonstrate empathy.

Relationship Management: Communication, social engagement and building relationships, working cooperatively, negotiation, refusal and conflict management, seeking and providing

Responsible Decision Making: Problem identification and situational analysis, evaluation and self-reflection, personal, moral and ethical responsibility.

Learning Activities

Lecture with discussion

Case studies and Problem

Solving Exercises



Anyone who is responsible for leading or supervising a team of people in the workplace, i.e. frontline managers, team leaders, supervisors. Middle/Senior managers, supervisors, human resource managers with some relevant management experience in civil aviation or airline operations.

Target Audience

This course is recommended for Middle/Senior managers, supervisors, human resource managers with some relevant management experience in the civil aviation or airline operations, airport operations, cargo agents, tour operators and freight forwarders

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